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Overview
Artech uses Total Quality Management (TQM) to conform to client
requirements.
Artech believes that the quality management process involves:
* Understanding customers’ business environment and IT
dependency of their business processes
* Competitive business environment and its IT adoption
* Customer support methodology
* Service levels to customers
* Employee training
* Employee retention
* Employee turnover
* Cross-training
* Ongoing evaluation and feedback
Artech measures all of these processes and applies corrective
interventions to manage the quality process at its core. We strongly believe: "If something cannot
be measured, it cannot be managed."
Artech’s processes are defined in its QMS documents. Our quality manual
system defines and describes each process along with a mechanism to verify and validate it. As a
part of the verification process, analysts are required to record metrics data. The managers
validate these data based on expected results, trends and anticipated outcomes.
Artech's commitment is aimed at sustaining client satisfaction through
quality measures and committed approach.
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